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How much training will I need to use Westlaw NZ?
Westlaw NZ has been designed to complement the way you work and offers an intuitive user experience so that you can start your legal research immediately. You can also brush up your knowledge with useful Westlaw NZ resources including user guides...
What training options are available for Westlaw NZ?
You have found your first option already. The Customer Portal site provides User Guides, Videos, Tips & Enhancement information as well as information on how to access your other training options:
Why does Westlaw Classic make me logon again when I already have a live session on my phone or tablet?
If you have your phone or tablet set to Private Browsing the live session will not be saved or honoured. Click here to see how to turn off Private Browsing.
What is the timeout period for Westlaw Classic?
The inactivity time out period is 120 minutes. Before timing out a message will be displayed.
Why does the total number of users in My Account differ from the total number of users in the usage report I have received from my Account Manager?
My Account does not display internal Thomson Reuters online users that exist for testing or training purposes. These internal online users may be visible in your usage reports.
What does partially registered mean?
Partially registered means that the online user still has outstanding registration keys available for activation. For example, if the online user has been provided with access to Westlaw AU and Practical Law, but has only activated their registration...
I can no longer see an online user’s registration key in My Account. Why?
Registration keys are no longer visible in full once they have been activated. This is because they have been used and are no longer valid for activation.
I have removed access to a subscription for an existing online user. I received a confirmation number. Why is the online user still able to access this content?
If removal of the subscription was requested prior to 3pm AEST, the content will be visible until after 3pm AEST the same day.
If removal of the subscription was requested after 3pm AEST, the content will be visible until after 3pm the next day.
I have added additional subscriptions to an existing online user. I received a confirmation number. Why is the online user unable to access their new content?
If additional subscriptions were added to an existing online user prior to 3pm AEST, the new content will be available after 3pm AEST the same day.
If additional subscriptions were added to an existing online user after 3pm AEST, the new content...
What are the minimum requirements for using Legal Tracker?
- A unique email address.
- A connection to the internet (for example, a corporate network or DSL connection).
- A supported version of Adobe Reader may be required to view Tracker content published in PDF format.
Which browsers are supported?
- Internet Explorer - See https://support.microsoft.com/en-us/gp/microsoft-internet-explorer
- Microsoft Edge - Current version
- Google Chrome - Current version
- Mozilla Firefox - Current version
- Mac OSX - Current version of OX X for shipping Mac...