What is the timeout limit for new Westlaw New Zealand?
The timeout limit is 6 hours.
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Contact our support team.
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Frequently Asked Questions - Westlaw UK New Platform
Getting Started
I'm locked out - how do I reset my username and/or password?
Help yourself:
If your profile is locked out due to too many sign-in attempts, you must reset your password.
Reset your password from OnePass by clicking Forgot password?
If you have forgotten your username, click the Forgot username? link.
You...
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Forgotten username or password?
On the OnePass 'Sign In' screen, http://www.checkpointnz.co.nz, click ‘Forgot Username?' or 'Forgot password?’.
The system will prompt you to enter your email address and click 'Continue'. You will be sent an email containing your user name or an...
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What are the system requirements for Checkpoint?
Following are the recommended hardware, software, and communications requirements for Checkpoint:
- High-speed Internet connection
- Microsoft Internet Explorer® version 11 or Mozilla® Firefox (latest version) or Google Chrome (latest version)
- Adobe...
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How can I turn off Pay Per View?
The PPV feature will be automatically available on Thomson Reuters Westlaw, Westlaw UK and and New Westlaw NZ. If you wish to block access to PPV, please contact Customer Care on 0800 10 60 60 or email us via care.anz@thomsonreuters.com
Pay Per View,
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Is there an additional cost to implementing Single Sign On?
No.
Single Sign On is a complimentary enhancement Thomson Reuters provides to all it's subscribers. There is no additional cost.
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What do I need to get Single Sign On?
Thomson Reuters requires your organisation to have access to a SAML (Security Assertion Markup Language) Compliant Identity Provider (IDP).
Commonly accepted IDPs include;
- Microsoft Active Directory Federation Services (ADFS)
- Microsoft Azure
- Ok...
Getting Started,
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Does it replace the existing methods I use to access the platform?
Yes.
Whilst other access methods like IP access can be maintained for a fixed period to allow users to transition, Single Sign On will replace this access methods.
OnePass can be used in conjunction with Single Sign On indefinitely.
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Which Thomson Reuters Platforms does it work with?
The following Thomson Reuters platforms are compatible;
- Westlaw AU/NZ
- New Westlaw Australia/New Westlaw New Zealand
- Practical Law
- Westlaw UK
- Westlaw Classic
- Proview
- Checkpoint
- Drafting Assistant AU/NZ
- Westlaw Asia
- Westlaw Middle East
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What are the system requirements for the new Westlaw?
System requirements for the new Westlaw are:
Supported operating systems
- Windows 7, Windows 8.1, and Windows 10
- Windows Vista®
- Mac® OS 10.5 or later
Internet browser
- Internet Explorer® 11 or later (Windows only) Note: Support will cease...
Support
How can I contact Thomson Reuters for help or feedback on the new Westlaw?
Contact us by one of the following methods:
- Telephone the number on the Westlaw footer: 0800 10 60 25
- Check the Live Chat link located in the Westlaw footer. This service is available Mon-Fri 9:00am to 4:00pm AEST
- Click the Training & Support...
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