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The timeout limit is 2 hours.
You have found your first option already. The Customer Portal site provides User Guides, Videos, Tips & Enhancement information as well as information on how to access your other training options:
Recommended Configuration
Minimum Configuration
Recommended Tablet Configuration
If you have your phone or tablet set to 'Private Browsing' the cookies that are used to save your username and password will not be saved or honoured even if you have ticked 'Remember my username and password'. In addition, live sessions will not be saved or honoured in 'Private Browsing' mode. You will need to turn off 'Private Browsing' to save your login details and continue browsing.
Westlaw AU has been designed to complement the way you work and offers an intuitive user experience so that you can start your legal research immediately. You can also brush up your knowledge with useful Westlaw AU resources including user guides, video tutorials, webinars and tips – all readily available in this portal.
Should you or your organisation require further assistance, our professionally qualified Training Team are also here to help. As part and parcel of the service, we offer a range of training options to suit you – from face to face training through to seminars.
There are many ways you can keep up to date with the latest Westlaw AU information including upcoming platform enhancements, scheduled maintenance, technical issues and more.
Westlaw AU is a separate platform to Thomson Reuters Westlaw, Westlaw Canada, Westlaw UK, Westlaw Asia and Westlaw China.
It has been specifically designed and developed in partnership with over 300 local customers.