FAQ I'm locked out - how do I reset my username and/or password? Help yourself: If your profile is locked out due to too many sign-in attempts, you must reset your password. Reset your password from OnePass by clicking Forgot password? If you have forgotten your username, click the Forgot username? link. You... Support
FAQ How do I find out what content is included in my new Westlaw subscription plan? You can quickly and easily determine what content is included in your new Westlaw subscription plan by accessing the My Content Page on new Westlaw. Click here for more information on accessing the My Content Page. Getting Started
FAQ Westlaw states a document is out of plan. How much does it cost to view? Click here to view the current New Zealand pricing guide. Pay Per View
FAQ What are the system requirements for the new Westlaw? System requirements for the new Westlaw are: Supported operating systems Windows 7, Windows 8.1, and Windows 10 Windows Vista® Mac® OS 10.5 or later Internet browser Internet Explorer® 11 or later (Windows only) Note: Support will cease... Support
FAQ How can I contact Thomson Reuters for help or feedback on the new Westlaw? Contact us by one of the following methods: Telephone the number on the Westlaw footer: 0800 10 60 25 Check the Live Chat link located in the Westlaw footer. This service is available Mon-Fri 9:00am to 4:00pm AEST Click the Training & Support... Support
FAQ When I purchase content with PPV how long do I have access to this document? If saved to a folder in Westlaw it can be accessed for 365 days. If saved to an external drive, it can be accessed indefinitely. If you chose neither of these options once you log out of a session with Westlaw the document will need to be... Pay Per View